phone: +44 7957 626 679

Privacy Policy

1. Introduction

This is our privacy policy. It tells you how we collect and process data received from you on our site. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

If you have any comments on this privacy policy, please email them to ruth@ravenscroftmillinery.com 

2. Who We Are

Here are the details that the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data, known as General Data Protection Regulation (GDPR) says we have to give you as a ‘data controller’:

Our site address is www.ravenscroftmillinery.com
Our company name is Ruth Merlin Ravenscroft Millinery
Our registered address is….

Any questions regarding our data policy please contact ruth@ravenscroftmillinery.com


3. What we may collect

We may collect and process the following data about you:

  • The information you put into forms or surveys on our site at any time or provide to us at networking events, exhibitions, seminars and industry trade shows.

  • A record of any correspondence between us

  • Details of transactions you carry out through our site

  • Details of your visits to our site and the resources you use

  • Information about your computer (e.g. your IP address, browser, operating system, etc.) for system administration and to report aggregate information to our advertisers

Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:

a) you have given consent to the processing of your personal data for one or more specific purposes;

b) processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;

c) processing is necessary for compliance with a legal obligation to which we are subject;

d) processing is necessary to protect the vital interests of you or of another natural person;

e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or

f) processing is necessary for the purposes of the legitimate interests pursued by us such as networking and identifying potential collaborations/partnerships/referrals that may benefit you or by a third party such as our credit card payment processing, except where such interests are overridden by the fundamental rights and freedoms of the data subject which  require protection of personal data, in particular where the data subject is a child.

4. Cookies

Cookies – What are they?

Cookies are harmless unique identifiers that a website can place on your hard-drive to enable it to recognise your device when you visit the website again.  They are used to help the owner of the website to carry out research – for example on which pages of a website are visited most often and for how long – and to improve security and allow the content you see to be personalised.  Some sites, but not this one, also use technology to enable other websites you visit to show you targeted advertisements.

It is always possible for you to block or reject cookies by adjusting the settings on your Internet browser – look for ‘cookies’ in the Help section of the browser if you’re not sure how to do this. However, if you do so, you may not get access to all of the functions of the websites you visit.

What happens if I don’t block or reject cookies?

Visiting our website without blocking or rejecting cookies simply tells us that you consent to our use of cookies – unless and until such time as you change your settings.

5. How we use what we collect

We use information about you to:

  • Present site content effectively to you.

  • Provide information, products and services that you request, or (with your consent) which we think may interest you.

  • Notify you of potential opportunities/collaborations/partnerships, which may be of benefit you.

  • Make relevant introductions to you.

  • Carry out our contracts with you.

  • Allow you to use our interactive services if you want to.

  • Tell you our charges.

  • Tell you about other goods and services that might interest you. We will also let other people do this, and we (or they) may contact you.

  • If you are already our customer, we will only contact you electronically about things similar to what was previously sold to you.

  • If you are a new customer, you will only be contacted if you agree to it or there is a legitimate business interest in us contacting you, which may be balanced against your interests, rights and freedoms.

If you don’t want to be contacted for marketing purposes, please contact us at ruth@ravenscroftmillinery.com to unsubscribe at any time.

Please note: We don’t identify individuals to our advertisers, but we do give them aggregate information to help them reach their target audience, and we may use the information we have collected to display advertisements to that audience.

In addition, if you don’t want us to use your personal data for any of the other reasons set out in this section in 5, you can let us know at any time by contacting us at ruth@ravenscroftmillinery.com, and we will delete your data from our systems. However, you acknowledge this will limit our ability to provide the best possible services to you.

In some cases, the collection of personal data may be a statutory or contractual requirement, and we will be limited in the [products and] services we can provide you if you don’t provide your personal data in these cases.

6. Where we store your data

We may transfer your collected data to storage outside the European Economic Area (EEA). It may be processed outside the EEA to fulfil your order and deal with payment.

By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure.

Any payments made through the site will be encrypted. If we give you a password, you must keep it confidential. Please don’t share it. Although we try to provide protection, we cannot guarantee complete security for your data, and you take the risk that any sending of that data turns out to be not secure despite our efforts.

We only keep your personal data for as long as we need to in order to use it as described above in section 5, and/or for as long as we have your permission to keep it. In any event, we will conduct an annual review to ascertain whether we need to keep your personal data. Your personal data will be deleted if we no longer need it.

7. Disclosing your information

We are allowed to disclose your information in the following cases:

  • If we want to sell our business or our company, we can disclose it to the potential buyer.

  • We can disclose it to other businesses in our group.

  • We can disclose it if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights.

  • We can exchange information with others to protect against fraud or credit risks.

We may contract with third parties to supply services to you on our behalf. These may include payment processing, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. These are the third parties that have access to your information: MailChimp software for email marketing, Google docs and Dropbox cloud-based storage and external admin and PA services.

Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under GDPR and the law.

8. Your rights

You can ask us not to use your data for marketing. You can do this by ticking the relevant boxes on our forms, or by contacting us at any time at ruth@ravenscroftmillinery.com

Under the GDPR, you have the right to:

  • Request access to, deletion of or correction of, your personal data held by us at no cost to you;

  • Request that your personal data be transferred to another person (data portability);

  • Be informed of what data processing is taking place;

  • Restrict processing;

  • To object to the processing of your personal data; and

  • Complain to a supervisory authority.

To enforce any of the foregoing rights or if you have any other questions about our site or this Privacy Policy, please contact us at ruth@ravenscroftmillinery.com

9. Links to other sites

Please note that our Terms and Conditions and our policies will not apply to other websites that you visit via a link from our site. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

10. Changes

If we change our Privacy Policy, we will post the changes on this page. If we decide to, we may also email you.

11. Dispute Resolution

11.1 The Parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Privacy Policy or any breach of it.

11.2 If any such dispute cannot be settled amicably through ordinary negotiations between the parties, or either or both is or are unwilling to engage in this process, either party may propose to the other in writing that structured negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation.

11.3 Any dispute shall not affect the parties’ ongoing obligations under this Privacy Policy.